Numerous businesses have used (in whole or part) outsourced support and front line services, and doing so can be hugely beneficial to the owner of a growing business. Accessing the skills and resources needed, without carrying the full time salary and management costs, can be very appealing and make economic sense. Many of us will be familiar with printing, legal and catering as outsourced services, and during the past decade we have seen a greater presence of HR, marketing, IT and virtual assistants also becoming effective outsourced functions.
Business owners are increasingly seeing the benefits (beyond just the cost savings) of using an outsourcing provider. Generally these providers will be keeping themselves abreast of the latest trends and market conditions, and have a wealth of experience and knowledge, sometimes beyond that expected of a similar role if they had been the employee. They are connected to other businesses and may be in a position to connect you with potential customers, partners and suppliers.
Outsourcing can be adaptable to your needs whether that's cost, skills, frequency or volume. This empowers businesses to gear up quicker, free up internal resources, and test new products and markets. However the appetite to the use of outsourced services can vary. Using an outsourced printer or accountant seems quite common place, yet hesitation can creep in when considering the use of an outsourced sales or HR provider.
The benefits should outweigh the cost of any hesitation and as you are the customer, rather than the employer, it gives you greater flexibility (within the agreement or contractual terms) to work with the provider to focus on what matters most to you and your business.
You are in control.
You are in control.
John is the Director, of Vector Resources Limited, who help growing businesses increase sales and improve sales performance. Find out more about outsourced sales and sales management at www.vector-resources.co.uk